Customer service refers to all actions implemented for customers before, during and after the purchase. This is where DriCloud focuses to meet the satisfaction of our customers.
This process involves several stages and factors
Good customer service is not just about answering the customer’s questions, but about helping them when they haven’t even asked for our help, anticipating what they need and meeting their needs effectively. There are other aspects such as kindness, quality and warmth that will also influence the service offered. Our team knows that to provide good service you have to create a bond with the customer , in order to achieve a long-lasting relationship, build trust, and make the customer loyal to our brand and service. The important thing is that the customer feels completely satisfied and feels that their needs have been met.
Our customers have recognized our company for another year with the best score in customer service and support.
Different forms of customer support
Customer service: anticipates the problems that customers may have and tries to solve them preemptively, before they occur. It focuses on detecting problems from the beginning, preventing them from getting worse. In this sense, DriCloud has a 24×7 technical team that can recognize problems in speed or security before they occur, and solves them before they occur and the customer can detect them.
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Customer service: focuses on solving problems or queries that customers have identified. The key to assistance is to provide the means and methods to solve the problem or concern in question. Customer experience is the sum of all contacts, from the discovery and research of a product to its purchase, through its actual use and follow-up by the brand. It is not about a single interaction, but about the entire customer life cycle and all the points of contact that the customer has with a product or service. DriCloud offers a 24×7 service by email and telephone to resolve queries, attention is immediate.
Customer Training: Our support team also conducts ongoing training activities, helping customers get the most out of all the system’s functionalities.